SATISFACTION OF PATIENTS VISITING OUT-PATIENT DEPARTMENT OF ENT AND HEAD & NECK SURGERY AT TERTIARY CARE CENTER

Abstract

Objective: To assess the satisfaction of patient visiting out patient department (OPD) of Ganesh Man Singh Memorial Academy of ENT and Head and Neck studies, Tribhuvan University Teaching Hospital.

Materials and methods: This was a cross sectional study conducted on 162 patients visiting ENT OPD of Tribhuvan University Teaching Hospital using questionnaire related to patient satisfaction from 22nd July to 5th August, 2017. All the patient visiting to ENT OPD of Tribhuvan University Teaching Hospital for any type of services were included in this study. Only those patients not willing for participating in the study were excluded from the study. Data collection was done & entered in Microsoft Excel.

Results:
Most of the patients (67.3%) were satisfied with the services given by ENT department of TUTH and 43.9% cases chose to come here only for further ENT problems.

Conclusion: Most of the patients were satisfied with the services provided by ENT OPD. Regular audit helps to further improve patient’s satisfaction if the recommendations are properly executed.

Keywords: audit, Otorhinolaryngology, Satisfaction